Shipping & Returns

Where do you ship to?

We ship worldwide with some exceptions.
How long does shipping take?

Shipping typically takes between 5 to 15 business days depending on your location. We appreciate your patience, great craft is worth the wait.
How is the teaware packaged to prevent breakage?

Extra care is taken to ensure every piece is thoroughly protected and arrives safely. We treat each item as the precious object it is, packed with the respect it deserves.
What is your return policy?

We accept refunds for items that arrive damaged. For unused items, refunds are accepted within 10 days of delivery. Please note that for undamaged returns, the buyer is responsible for return shipping costs. Due to the handmade nature of our teaware, natural variations in color, texture, and finish are a hallmark of authentic craft. Minor blemishes and physical markings from the crafting process are part of the story of each piece. These characteristics are not considered defects and may not be grounds for a return. Every imperfection is part of what makes your piece one of a kind.
What if my order arrives damaged?

If your order arrives damaged, please contact us immediately with photos of the item and packaging. We will work with you to make it right as quickly as possible.
Can I track my order?

Yes. Once your order has been dispatched you will receive a tracking number so you can follow your package every step of the way.

Product Related

What kind of products do you sell?

We sell artisanal, Premium Grade Japanese teaware -  handcrafted unique pieces including teapots, cups, and tea sets sourced directly from well known and respected artists in Japan. Each piece is selected for its craftsmanship, authenticity, and beauty.
What makes your teaware different from mass produced alternatives?

Each piece is handmade with meticulous detail by artists and kilns from multigenerational lineages, families who have dedicated generations to perfecting their craft. Unlike mass produced teaware, no two pieces are identical. Our teaware is functional art — objects that honor Japanese tradition while elevating your daily tea ritual. You're not buying a product off an assembly line, you're acquiring a piece of living Japanese craft that carries the mark of the hands that made it.
Are your products authentic Japanese made?

Yes. Every piece we carry is authentically made in Japan by skilled artisans and traditional kilns. We source directly from Japan to ensure the provenance and authenticity of every item in our collection.
What materials are the teapots and cups made from?

Our teaware is made from the earth, clay with unique characteristics depending on the region it was produced. We carry pieces from celebrated Japanese pottery traditions including Bizen-yaki, Banko-yaki, and Tokoname-yaki, each with its own distinct clay composition, mineral content, firing technique, and aesthetic character. The material is inseparable from the art, where the clay comes from is part of the story of every piece.
Will my teaware change over time?

Yes,  and this is one of the most beautiful aspects of authentic Japanese clay teaware. Pieces from traditions like Bizen-yaki and Tokoname-yaki are known to develop character with use. As the clay absorbs tea oils over time, it deepens in color and atmosphere, a natural seasoning process that makes each piece increasingly unique to its owner. Your teaware is not static. It grows with you.
How do I care for my teaware?

Please refer to our dedicated Care Guide for detailed instructions on how to clean, season, and maintain your teaware. Proper care ensures your piece lasts a lifetime and develops its own unique character over time.